realme NARZO N61 (Voyage Blue,4GB RAM+64GB Storage) 90Hz Eye Comfort Display | IP54 Dust & Water Resistance | 48-Month Fluency | Charger in The Box

A Frustrating Experience with Realme and Amazon
I recently purchased the Realme Narzo 61 from Amazon, but my excitement was short-lived. The device turned out to be defective, and the experience that followed was nothing short of frustrating.

The Initial Problem
Upon receiving the device, I noticed that it had significant issues, including voice breakdown during calls. I promptly contacted Amazon’s customer support, expecting a seamless replacement or refund process. However, to my surprise, they refused to replace the device, suggesting that I contact Realme’s support team instead.

The Runaround
I reached out to Realme’s support team, hoping that they would be more helpful. Unfortunately, the issue persisted, and I was told that the problem was not resolved. The voice breakdown during calls continued, rendering the device unusable.

The Replacement and Refund Period*
As per Amazon’s policy, I was within the 7-day replacement and refund period. However, both Amazon and Realme seemed unwilling to take responsibility for the defective device. Realme’s service center refused to provide a denial letter, which Amazon required for a refund.

A Catch-22 Situation
This created a Catch-22 situation, where Amazon insisted that I needed a denial letter from Realme to process a refund, while Realme’s service center refused to provide such a letter. I was left feeling frustrated and helpless, with no clear resolution in sight.

A Call for Better Customer Support*
As a customer, I expect a certain level of service from the companies I purchase from. In this case, both Amazon and Realme fell short of my expectations. I hope that they will take steps to improve their customer support and address the issues that I faced.

*Rating*
– Amazon: 1/5
– Realme: 1/5

*Recommendation*
To anyone considering purchasing the Realme Narzo 61 or dealing with similar issues with these companies, I would advise exercising caution and being prepared for potential frustrations. It’s essential to research and understand the customer support policies of both the manufacturer and the retailer before making a purchase.

Nice phone at reasonable prices

You get option of Disable and uninstall, but you cant uninstall some system apps. They recommend you to install some unnecessary apps and games. Do uncheck them. They say its 90hz refresh rate screen, but you dont get option of switching to 90hz permanently. 60hz option is there and other option is automatic.
Build quality is good. Sound quality is decent, charging speed is very slow. Almost 3 hrs for full charge. And UI feels like light version of Realme UI. U dont get all features. May be because its a low budget phone.

Mobile Phone is so Amazing, It’s a very low cost phone but the features are very good. It’s nice phone with so true feature