realme NARZO N61 (Marble Black, 4GB RAM+64GB Storage) 90Hz Eye Comfort Display | IP54 Dust & Water Resistance | 48-Month Fluency | Charger in The Box

The realme Narzo N61 is a very good budget smartphone. It has a strong body, smooth display, and long battery life. The quality is great for the price. Perfect for daily use like calls, browsing, and YouTube. Highly recommended for anyone looking for a good phone under budget!

Phone is quick in response most of the time. Sound quality is good enough. Full signal in both sims. They have supplied a back cover and screen guard (factory fitted). Very light and elegant phone. Value for money.

I’ve been using the Realme Narzo N61 for some time now. At first glance, it’s a well-designed budget phone with a decent display, good battery life, and clean UI. But over time, I’ve noticed a recurring and annoying issue — the phone tends to heat up quite fast, even during moderate use.

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🔥 When does the phone heat up?

While watching videos or scrolling through apps like YouTube, Instagram, Facebook (within 20–30 mins)

During charging, especially if I use the phone at the same time

Even while doing basic multitasking or light gaming

In warm outdoor environments, it heats up noticeably from the back

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🧪 What I’ve tried:

Closed all unnecessary background apps ✅

Removed the back cover while using ✅

Installed the latest software updates ✅

Tried using a fan or keeping it in a cool place ✅

Still, the phone continues to heat up — slightly slower, but it doesn’t go away completely.

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✅ What I liked:

Big 6.74″ HD+ display with 90Hz refresh rate – smooth visuals

5000mAh battery lasts all day for normal usage

Lightweight design – feels good in hand

Clean and simple Realme UI T Edition

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❌ What I didn’t like:

Poor thermal management – the processor heats up quickly

When it gets hot, performance drops (lags, slow response)

Heats a lot during charging while using the phone

Not suitable for gaming or extended heavy use sessions

A Frustrating Experience with Realme and Amazon
I recently purchased the Realme Narzo 61 from Amazon, but my excitement was short-lived. The device turned out to be defective, and the experience that followed was nothing short of frustrating.

The Initial Problem
Upon receiving the device, I noticed that it had significant issues, including voice breakdown during calls. I promptly contacted Amazon’s customer support, expecting a seamless replacement or refund process. However, to my surprise, they refused to replace the device, suggesting that I contact Realme’s support team instead.

The Runaround
I reached out to Realme’s support team, hoping that they would be more helpful. Unfortunately, the issue persisted, and I was told that the problem was not resolved. The voice breakdown during calls continued, rendering the device unusable.

The Replacement and Refund Period*
As per Amazon’s policy, I was within the 7-day replacement and refund period. However, both Amazon and Realme seemed unwilling to take responsibility for the defective device. Realme’s service center refused to provide a denial letter, which Amazon required for a refund.

A Catch-22 Situation
This created a Catch-22 situation, where Amazon insisted that I needed a denial letter from Realme to process a refund, while Realme’s service center refused to provide such a letter. I was left feeling frustrated and helpless, with no clear resolution in sight.

A Call for Better Customer Support*
As a customer, I expect a certain level of service from the companies I purchase from. In this case, both Amazon and Realme fell short of my expectations. I hope that they will take steps to improve their customer support and address the issues that I faced.

*Rating*
– Amazon: 1/5
– Realme: 1/5

*Recommendation*
To anyone considering purchasing the Realme Narzo 61 or dealing with similar issues with these companies, I would advise exercising caution and being prepared for potential frustrations. It’s essential to research and understand the customer support policies of both the manufacturer and the retailer before making a purchase.